FAQ

Color may slightly differ from the way your monitor displays.


Shipping times

Orders are processed within 2 working days. It does not include shipping time. If you need your order by a specific day, drop me an email at contact@sophiebastien.com.


Shipping

I can ship anywhere in the world!

  • For prints:

Flat Rate shipping is $5 in Canada and US. I ship the prints through Canada Post and it usually takes 2-5 days to arrive in Canada / US.

Flat Rate shipping is $10 in the rest of the world, it takes 1-2 weeks to arrive.


  • For paintings:

Drop me an email for arrangement at contact@sophiebastien.com.


Taxes

I am not responsible for any import taxes, tariffs, or fees that may incur for international orders. 

Refunds on shipping will not be issued for packages returned to me because custom fees were not paid.


Tracking

All orders are shipped without tracking. However, can be arranged by request through email before placing your order. Extra fees will apply.

Payment

I accept all major credit cards or transfers. I accept payment instalments for paintings.

Returning Order

I can not offer refunds, returns or exchanges. However, if there is a problem with your order please contact me at contact@sophiebastien.com.

Lost Package

I hold no responsibility for lost/stolen packages once they have been passed into the hands of postal services. If you are worried about your order arriving safely to you please contact to arrange tracking before purchasing.

Commissions portraits

I'd love to hear about it! Get in touch with me at contact@sophiebastien.com and we'll get started.